My wonderful friend Andy gave me an e-Bay gift certificate for Christmas. I finally got around to buying something and attempted to redeem it. Let me first say, that I love e-Bay and have never had the smallest problem with them. But, now – I’m getting a little hot under the collar.
After several e-mails back and forth, I have been informed:
“Upon review, I can see that the gift certificate XXXXXX is a printed one. It will only be added to your account if you have already used it. However, you can’t use it because the sender was not able to indicate your PayPal email address in the gift certificate she purchased.” Huh? I can only add the certificate to my account if I already used it? How exactly do I do that?
They go on to say that the original certificate needs to be cancelled and a new one purchased. Haven’t gift certificates been around for awhile? Aren’t gift certificates supposed to be something easy to use? Why has this procedure become so difficult?
Thanks, Amber. I’m going to try again, now that I’m a bit cooler.
Why do people have to make online purchasing so flippin’ difficult?Whether it be with a gift card(and I have to say,it shouldn’t matter if is paper,or not)credit card etc.Like for instance,have you ever had your card billed separately for each individual item in one order on a site??Who thought of that genius idea?That’s like going to the grocery store and having each grocery item rang up separately….but I digress.
I hope you get the situation fixed soon:)
Amber:)
What a pain!
Try contacting them again, you will likely get a different person responding and I’d be curious to see if the answer is the same!