Comments on: Amazon.com FAIL “so sorry about the inconvenience” just isn’t enough http://accidentalmommies.com/amazon-fail/ Fri, 10 Feb 2012 18:40:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brenda http://accidentalmommies.com/amazon-fail/comment-page-6/#comment-148570 Brenda Thu, 10 Jun 2010 04:46:31 +0000 http://accidentalmommies.com/?p=16547#comment-148570 I think it is important to know what you want when dealing with an issue with a company. I have spent the majority of my work life addressing customers complaints. I have always found it helpful to know what the expectation is. I would call the representative and tell them what you would like to be done that would make you feel as though they have "made it up to you." When I was handling an issue I asked the customer "What can I do that would make you feel better?" If the customer was asking for something unreasonable I had a starting point at the very least. To this end I would like to know, what could that company do to make you feel better? I agree that a $5 coupon was not the answer. I would have, if time permitted, returned the item and found another gift for my child. I would have told the older child it was shipped to your house by mistake and found another gift for the daughter. I think one of the problems with our youth is that parents do not go the extra mile to preserve childhood fantasy. And the next time you order a product to be shipped, ask a neighbor or friend to intecept the item for you and save yourself the angst. I think it is important to know what you want when dealing with an issue with a company. I have spent the majority of my work life addressing customers complaints. I have always found it helpful to know what the expectation is. I would call the representative and tell them what you would like to be done that would make you feel as though they have “made it up to you.” When I was handling an issue I asked the customer “What can I do that would make you feel better?” If the customer was asking for something unreasonable I had a starting point at the very least. To this end I would like to know, what could that company do to make you feel better? I agree that a $5 coupon was not the answer. I would have, if time permitted, returned the item and found another gift for my child. I would have told the older child it was shipped to your house by mistake and found another gift for the daughter. I think one of the problems with our youth is that parents do not go the extra mile to preserve childhood fantasy. And the next time you order a product to be shipped, ask a neighbor or friend to intecept the item for you and save yourself the angst.

]]> By: Kim http://accidentalmommies.com/amazon-fail/comment-page-6/#comment-139299 Kim Sat, 03 Apr 2010 00:55:35 +0000 http://accidentalmommies.com/?p=16547#comment-139299 No I did not take it further. We decided to let the bike be from us and she got other stuff from Santa. Ironically Jake didn't remember anyway but still... No I did not take it further. We decided to let the bike be from us and she got other stuff from Santa. Ironically Jake didn’t remember anyway but still…

]]> By: Amy http://accidentalmommies.com/amazon-fail/comment-page-6/#comment-139297 Amy Fri, 02 Apr 2010 23:09:49 +0000 http://accidentalmommies.com/?p=16547#comment-139297 And what came of this? I am never one to take a stand in these kinds of situations and sadly would have let it go. I have a feeling you went a step further no? And what came of this? I am never one to take a stand in these kinds of situations and sadly would have let it go. I have a feeling you went a step further no?

]]> By: Heather McD http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-139023 Heather McD Wed, 31 Mar 2010 16:37:51 +0000 http://accidentalmommies.com/?p=16547#comment-139023 You are not overreacting. That is so uncool! They could have done so much better to try to correct the situation. You are not overreacting. That is so uncool! They could have done so much better to try to correct the situation.

]]> By: Brie H http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-138860 Brie H Tue, 30 Mar 2010 13:16:47 +0000 http://accidentalmommies.com/?p=16547#comment-138860 gee I don't know - I do think they could have done more the $5 credit, but nothing they could have done would have corrected the fact that you couldn't give it to her from Santa anymore. gee I don’t know – I do think they could have done more the $5 credit, but nothing they could have done would have corrected the fact that you couldn’t give it to her from Santa anymore.

]]> By: Happi Shopr http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-138354 Happi Shopr Wed, 24 Mar 2010 15:12:23 +0000 http://accidentalmommies.com/?p=16547#comment-138354 Amazon way under-reacted to the situation. I am saddened by their lack of compassion. And a $5 credit?! Whatever. Amazon way under-reacted to the situation. I am saddened by their lack of compassion. And a $5 credit?! Whatever.

]]> By: DG http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-127045 DG Tue, 01 Dec 2009 05:09:35 +0000 http://accidentalmommies.com/?p=16547#comment-127045 The problem with big companies is that a customer care issue here or there is nothing them. Even with a few bad reviews Amazon will continue to do well. It really sucks and I'm sorry you had to go through this. I had another issue with a certain mineral beauty company that I won't mention and they were very unhelpful The problem with big companies is that a customer care issue here or there is nothing them. Even with a few bad reviews Amazon will continue to do well. It really sucks and I’m sorry you had to go through this. I had another issue with a certain mineral beauty company that I won’t mention and they were very unhelpful

]]> By: Lori Z. http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-126575 Lori Z. Mon, 30 Nov 2009 00:13:38 +0000 http://accidentalmommies.com/?p=16547#comment-126575 I don't know. It's bad that they didn't disguise it, but honestly, I'm impressed that they even responded to your complaint, much less that they gave you $5. I think your last question of "what do I expect them to do?" is your big question. Do you teach them a lesson by discontinuing your purchases? Do you let it slide and just order gifts to be delivered to a different address? The ball is in your court... I don’t know. It’s bad that they didn’t disguise it, but honestly, I’m impressed that they even responded to your complaint, much less that they gave you $5. I think your last question of “what do I expect them to do?” is your big question. Do you teach them a lesson by discontinuing your purchases? Do you let it slide and just order gifts to be delivered to a different address? The ball is in your court…

]]> By: Queen of the Click http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-126485 Queen of the Click Sun, 29 Nov 2009 17:57:44 +0000 http://accidentalmommies.com/?p=16547#comment-126485 http://twitter.com/queenoftheclick/status/6173566434 http://twitter.com/queenoftheclick/status/6173566434

]]> By: Queen of the Click http://accidentalmommies.com/amazon-fail/comment-page-5/#comment-126484 Queen of the Click Sun, 29 Nov 2009 17:53:28 +0000 http://accidentalmommies.com/?p=16547#comment-126484 You are definitely not over reacting because you only have a few years with your kids enjoying Santa. Amazon is a huge company that should be sending all packages covered. What's so hard about them covering the package with paper? No a $5 gc isn't enough to make up for it. Amazon You are definitely not over reacting because you only have a few years with your kids enjoying Santa.

Amazon is a huge company that should be sending all packages covered. What’s so hard about them covering the package with paper? No a $5 gc isn’t enough to make up for it.

Amazon

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