Comments on: Amazon.com FAIL “so sorry about the inconvenience” just isn’t enough

By: DG

DG — Tue, 01 Dec 2009 05:09:35 +0000

The problem with big companies is that a customer care issue here or there is nothing them. Even with a few bad reviews Amazon will continue to do well. It really sucks and I’m sorry you had to go through this. I had another issue with a certain mineral beauty company that I won’t mention and they were very unhelpful

By: Lori Z.

Lori Z. — Mon, 30 Nov 2009 00:13:38 +0000

I don’t know. It’s bad that they didn’t disguise it, but honestly, I’m impressed that they even responded to your complaint, much less that they gave you $5. I think your last question of “what do I expect them to do?” is your big question. Do you teach them a lesson by discontinuing your purchases? Do you let it slide and just order gifts to be delivered to a different address? The ball is in your court…

By: Queen of the Click

Queen of the Click — Sun, 29 Nov 2009 17:57:44 +0000

http://twitter.com/queenoftheclick/status/6173566434

By: Queen of the Click

Queen of the Click — Sun, 29 Nov 2009 17:53:28 +0000

You are definitely not over reacting because you only have a few years with your kids enjoying Santa.

Amazon is a huge company that should be sending all packages covered. What’s so hard about them covering the package with paper? No a $5 gc isn’t enough to make up for it.

Amazon

By: Kailani

Kailani — Sat, 28 Nov 2009 20:32:20 +0000

I don’t think you’re over-reacting. I do feel that Amazon is under-reacting. I realize that mistakes happen but they need to do better than a $5 gc to make up for it.

By: Victoria

Victoria — Thu, 26 Nov 2009 00:37:18 +0000

I know how you feel!! i’m a big “gift giver” person too. Oh Amazon… they should apologize and (if I were them) write a big note saying something like “This dropped out of Santa’s sleigh a bit too early!”

By: Tiffany

Tiffany — Mon, 23 Nov 2009 07:58:01 +0000

I don’t think you are over reacting at all. I hate when companies just try to “brush it off, we’ll learn from our mistake.” Whatever. And a $5 credit from Amazon? They are HUGE, I’m sure they could have done better. That’s pathetic.

By: Lorie Shewbridge

Lorie Shewbridge — Sun, 22 Nov 2009 04:18:37 +0000

I think Eryn said just what I was going to say very well.
I also worked in customer service when I was (much) younger, and you should always tell the store WHY you are upset and exactly WHAT you expect. You may not get just what you want, but at least that is a jumping off point.
I hope it all works out for both your children. I really like the idea of the review that was a mistake.
Good luck and Happy Holidays.

By: Jennifer-Eighty MPH Mom

Jennifer-Eighty MPH Mom — Sun, 22 Nov 2009 00:51:17 +0000

I don’t think you are overreacting at all. Though the letter was nice, the bottom portion sounded like their standard form “sorry” letter. But they offer nothing to remedy the situation and make it right for you. A $5 credit doesn’t seem right. I would be upset that the package was taped up and “repackaged” too. That usually isn’t a good sign. Between both of these issues, they should do something nice for you.

It is so sad that this is what you wanted for her under the tree from Santa. It sounded like a simple request to me. I am so sorry this happened. I think I would try to talk to someone else too.

By: louise

louise — Sat, 21 Nov 2009 16:28:42 +0000

Maybe send them this link and give them the opportunity to get some good PR out of it ??

May be risky but I’d be tempted but hey I’m a brat.